JetBrains 中国招新：Support Engineer/Customer Success Engineer

在 JetBrains，

代码赋予我们激情。

自从 2000 年成立以来，

我们始终致力于将专业的软件开发

变成生产力更高、更愉悦的体验。

我们不仅怀揣着对构建最优秀产品的执念，

也相信只有让大家自由地做自己想做的事情，

才会带来最好的结果。

如果你也……

✔ 向往成为 JetBrains 的一分子

✔ 想在国际化的工作团队中体验 work-life balance的生活

✔ 愿意凭实力达成一个个未知却充满成就感的目标

现在，机会来了！

JetBrains 中国分公司以下四个职位热招中，不要错过这个加入我们在本地市场早期团队的绝佳机会！

• Support Engineer - IntelliJ IDEA

• Support Engineer - Rider

• Senior Support Engineer - TeamCity

• Customer Success Engineer - IntelliJ IDEA

您可以点击职位标题下方的链接进入对应的申请页面，欢迎您就感兴趣的职位向我们投递简历！

Support Engineer - IntelliJ IDEA

🔗 JetBrains 官网 |  前程无忧

Full-time · Junior - Middle level

Location: China mainland with a possibility to remote working from home

We are looking for an experienced support engineer for IntelliJ IDEA to support our Chinese Language Speaking Market. If you have a strong software engineering background and know how to handle customers' requests, feel free to send us your application.   

• Deep investigationinto users' issues to provide a bug localization for our developers. 

• Provide technical support for IntelliJ IDEA via email, community forums, and social media. 

• Work with the bug tracker: process new requests and the past ones. 

• Reproduce users' issues and create bug reports for them. 

• Contribute to the product development based on the customers' common problems and needs.  

• Five or more years of experience in technical support and/or software engineering. 

• Experience in Java development.

• Excellent written English. 

• Familiarity with Windows/Mac/Linux. 

• Deep knowledge of network protocols. 

• Experience in using bug-tracking systems.

• Good communication skills.  

Preferable:

• Familiarity with IntelliJ IDEA. 

• Experience in a QA position. 

• Experience with Java application servers. 

• Understanding of Version Control Systems. 

• Knowledge of databases would be a plus.     

• Competitive vacations days and paid sick leaves.

• Statutory insurance plan in your physical working location. 

• Health insurance with a premium fully paid by the employer. 

• Flexible hours and a possibility to work from home. 

• Excellent opportunity for professional and personal development, opportunity to travel to professional conferences worldwide.     

Support Engineer - Rider

🔗 JetBrains 官网 |  前程无忧

Full-time · Junior - Middle level

Location: China mainland with a possibility to remote working from home

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover and create. Rider is a cross-platform .NET IDE. Rider was created with dedication and passion for coding, using all the knowledge and experience we gained from developing ReSharper and IntelliJ IDEA.

• Help users understand the product and solve their problems.

• Reproduce bugs reported by users.

• Write articles and prepare guides for our users.

• Process user feedback and help the product develop in accordance with user requests.

• Are proficient in English (upper-intermediate level or higher).

• Enjoy helping users no matter what issues they experience.

• Can explain complex ideas in simple words.

• Can identify the cause of an issue just by looking at a screenshot.

• Believe that all software is primarily made for its users.

• Know what OOP is.

• Have experience with Unreal Engine game development.

• Have experience with both Windows and Unix-based operating systems (Linux, macOS, etc.) and are comfortable using the command line.

• Are familiar with Unity, Xamarin, ASP.NET.

• Are interested in programming languages.

• Can write simple programs in C++ and C# programming languages.

• Have experience with at least one IDE.

• Have experience with bug trackers and/or at least one CRM system.

• Have strong analytical skills.

• Can concisely and clearly express your thoughts both orally and in writing.

• Are able to work independently.

• Are committed to developing and expanding your competencies.

• Believe that great support alone can save a bad release.

• Competitive vacations days and paid sick leaves. 

• Statutory insurance plan in your physical working location  

• Health insurance with a premium fully paid by the employer.

• Flexible hours and a possibility to work from home.

• Excellent opportunity for professional and personal development, opportunity to travel to professional conferences worldwide.

Senior Support Engineer - TeamCity

🔗 前程无忧

Full-time · Junior - Middle level

Location: China/South Korea/Japan with remote working possibilities

JetBrains is currently looking for an experienced Support Engineer to support end-users of TeamCity. If you have a background in software engineering, a desire to learn about all aspects of software development, and know how to handle customers' requests, please submit your application today.

TeamCity is a continuous integration and continuous delivery server used by thousands of development teams throughout the world. TeamCity integrates with most major development frameworks, version control systems, issue trackers, IDEs, and cloud services, providing teams with an exceptional experience from a well-built intelligent tool.

We are looking for an Asia-based senior support engineer with great communication skills, a passion for helping users, and the ability to solve their problems, while most of the time working remotely from the main team. 

• Provide technical support for TeamCity via the support system and forums

• Be the first to handle problems coming from US customers in the west coast 

• Deep investigation into users' issues

• Reproduce customers' issues and provide feedback on the product to the development team.

• Contribute to product development based on the customers' common problems and needs.

• 5+ years of experience in the field of software engineering.
  

• Understanding of the software development process and continuous integration practice in particular.

• System administration experience.

• Familiarity with Windows/Mac/Linux.

• Experience in using bug-tracking systems.

• Excellent written English

• Fluent Chinese Mandarin or Japanese will be a plus

• Good communication skills.

• A thirst for learning and mastering new technologies.
  

It would definitely be a plus if you have:

• 3 + years of experience in technical support.

• Some programming experience in Java or .NET.

• Experience in a QA position.

• Experience with CI/CD systems

• Experience with Java web servers.

• Understanding of Version Control Systems.

• Knowledge of databases would be a plus.

• Familiarity with cloud systems (AWS, GC, Azure) and containers (Docker, k8s)

• Competitive vacations days and paid sick leaves. 

• Statutory insurance plan in your physical working location  

• Health insurance with a premium fully paid by the employer.

• Flexible hours and a possibility to work from home.

• Excellent opportunity for professional and personal development, opportunity to travel to professional conferences worldwide.

Customer Success Engineer - IntelliJ IDEA

🔗 前程无忧

Full-time · Junior - Middle level

Location: China

At JetBrains, code is our passion. Since we started in 2000, we have strived to make the most effective developer tools on earth. Our tools speed up production by automating routine checks and corrections, freeing developers to grow, discover, and create. IntelliJ IDEA is a well-known polyglot IDE. And historically, we mostly did our job for the end users, who are mainly different kinds of software engineers. However, recent investigations attracted our attention to the companies as business customers with unique needs. That’s how we started this journey and even invented new b2b products. Our Customer Success department is very new. However, it’s already very important and useful for our customers.

Now we are looking for a China based Engineer to join our growing team. In this role, you will work to maintain close working relationships with our existing customers in China and help grow the business.

• Manage large existing accounts, work proactively to preserve and develop them, and keep the customers up to date on product developments.

• Hold regular discovery calls with existing customers to identify and resolve potential issues early on, helping to understand their current use of the product, relaying important feedback to the product team, and helping to optimize a customer’s use of the product by suggesting new features or improvements that could be incorporated.

• Handle escalations from customers and help manage expectations on both the internal product team and the customer.

• Provide technical guidance to existing customers and pre-sales engineering assistance to potential new customers.

• Develop key sales, demo, and technical documentation for JetBrains’ products and adapt existing demos for specific use cases.

• Visit customer offices when necessary.

• Strong experience with software development processes and best practices.

• Technically competent, business oriented, and focused on the customer's needs.

• Hands-on experience in software development, QA, IT, DevOps, ML, or any related IT field. More different fields are better.

• Knowledge of development tools and technologies.

• Problem-solving and analytical skills across technical, product, and business areas, with an ability to grasp a customer’s needs and suggest suitable solutions.

• Customer-facing experience in sales engineering, customer success engineering, or another similar customer-facing field would be beneficial.

• Strong interpersonal communication skills, both verbal and written.

• Can speak and write English fluently, as it is the preferred language of communication within the team. And speak native Chinese mandarin with customers and partners.  

• Understanding the needs of different target audiences and experience driving technical discussions with both a technical and non-technical audience.

• Comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.

• Able to work efficiently and successfully without direct supervision in a distributed team.

• Have a proven track record of building and developing relationships in the B2B world. An existing B2B network in China local major technology companies would be beneficial.

• Ability to travel internationally up to 20% of the time.
  

• Fascinating work in a dynamic, friendly team.

• Competitive salary.

• Flexible working schedule.

• 25 days of paid vacation (local regulations may apply).

• Excellent opportunity for professional and personal development, including travel to professional conferences worldwide.

• Health insurance with a premium fully paid by the employer.

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