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APP上线,苹果AppStore审核注意事项,Guideline 1.2 - Safety - User Generated Content,2.1等条例(苹果审核六次拒绝)

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发布于 2019/03/22 13:21
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前段时间上线app,和战友一起撸了那么久的代码,上线是最激动的。然而安卓各大平台上线了半个月了,苹果却给了六次拒绝。

刚开始等苹果等的焦头烂额,现在内心毫无波澜,目前还在审核中。。。。。。

 

六次的拒绝,其中一次是机审拒绝的,五次都是到了人审的阶段。我们做的后台可以看到苹果审核人员的登录记录

 苹果审核使用的都是ipad,一般审核时间是北京7点--9点,22点--凌晨3点

涉及到app登录的在提交时必须提供测试账号

 

下面说一下遇到的拒绝理由:

第一次:

2019年3月8日 上午7:32
发件人 Apple
1. 2 Safety: User Generated Content
Guideline 1.2 - Safety - User Generated Content
Your app enables the display of user-generated content but does not have the proper precautions in place.

Next Steps
To resolve this issue, please revise your app to implement all of the following precautions:
- Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
- A method for filtering objectionable content
- A mechanism for users to flag objectionable content
- A mechanism for users to block abusive users
- The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content

Please see attached screenshot for details.

第一次接触很蒙,翻译了一下大概是应用程序可以显示用户生成的内容,但没有适当的预防措施。

然后就打包后再一次提交,备注中说我们有举报机制,用户可以举报。被拒了!!!

 

 

第二次:

2019年3月9日 上午4:29
发件人 Apple
Guideline 1.2 - Safety - User Generated Content
Your app enables the display of user-generated content but does not have the proper precautions in place.
Next Steps
To resolve this issue, please revise your app to implement all of the following precautions:

- Require that users agree to terms (EULA) and these terms must make it clear that there is no tolerance for objectionable content or abusive users
- A method for filtering objectionable content
- A mechanism for users to flag objectionable content
- A mechanism for users to block abusive users
- The developer must act on objectionable content reports within 24 hours by removing the content and ejecting the user who provided the offending content
Please see attached screenshots for details.

 同样的配方,同样的味道  Guideline 1.2 - Safety - User Generated Content

    -要求用户同意条款(EULA),并且这些条款必须明确表示,不允许有令人反感的内容或滥用的用户。

    -一种过滤有害内容的方法

    -一种用户标记不良内容的机制

    -用户阻止滥用用户的机制

    -开发人员必须在24小时内通过删除内容并弹出提供有问题内容的用户来处理令人不快的内容报告。

 

 然后我们在注册时的《下课说用户协议》中添加了,不允许发布有令人反感的内容的动态,类似的话加了几条。

  

之前我们的举报机制很简单就是举报按钮,这次加上了举报分类,建议举报都要有分类,不管接口怎么写,app端要显示分类

再次上传,回复中有说我们有详细的举报机制,后台可以看到,我们会在24小时之内进行处理,不会存在让用户反感的内容。被拒了!!!

 

第三次:

2019年3月13日 下午11:11
发件人 Apple
Guideline 1.2 - Safety - User Generated Content
Your app enables the display of user-generated content but does not have the proper precautions in place.
Next Steps
To resolve this issue, please revise your app to implement all of the following precautions:
- A mechanism for users to block abusive users
Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue. 
Our representative will be able to discuss the issue in English or Chinese. Request a call to discuss your app's review 申请应用审核团队致电联系 如果您有需要,我们将根据您的要求在三到五个工作日内安排一位精通中文的苹果公司代表致电与您联系,讨论您的应用审核结果。 申请应用审核团队致电联系 Guideline 2.1 - Information Needed This type of app has been identified as one that may violate one or more of the following App Store Review Guidelines. Specifically, these types of apps often: 1.1.6 - Include false information, features, or misleading metadata 2.3.0 - Undergo significant concept changes after approval 2.3.1 - Have hidden or undocumented features, including hidden "switches" that redirect to a gambling or lottery website 3.1.1 - Use payment mechanisms other than in-app purchase to unlock features or functionality in the app 3.2.1 - Do not come from the financial institution performing the loan services 4.3.0 - Are a duplicate of another app or are conspicuously similar to another app 5.2.1 - Were not submitted by the legal entity that owns and is responsible for offering any services provided by the app 5.2.3 - Facilitate illegal file sharing or include the ability to save, convert, or download media from third party sources without explicit authorization from those sources 5.3.4 - Do not have the necessary licensing and permissions for all the locations where the app is used 。。。。。。

  第三次涉及到了Guideline 2.1 - Information Needed,机审就没通过,然后还有Guideline 1.2 - Safety - User Generated Content,又是同样的味道!

这次给提供了,说可以申请电话联系指导,果断申请了,申请同时不能等着啊,又一次提交。

我们回复了Guideline 2.1 - Information Needed的问题

Hello, we have a lot of questions that we can't understand.We are college students. We have made an app for college students.
Our app doesn't have the problem of rejection.

Guideline 2.1
1.1.6 -Non-existent.
2.3.0-We're not going to do that.
2.3.1-Non-existent.
3.1.1-There is no payment.
3.2.1-There is no payment.
4.3.0-This is an app we developed independently.
5.2.1-I am the legal person of the company.I am Zhang Kun.Xuzhou Fluorescent Dream Network Technology Co., Ltd.徐州萤之梦网络科技有限公司
5.2.3-We have background auditors and user reporting mechanisms.This problem will not be allowed to exist.
5.3.4-Location analysis of nearby universities in order to expand more universities

We want to serve the college students in the nearby university, so let's pass it. Thank you.

 来回的回复邮件四五次的同时,我们又提交了。被拒了!!!

 

第四次:

2019年3月19日 上午12:37
发件人 Apple
Guideline 1.2 - Safety - User Generated Content
Your app enables the display of user-generated content but does not have the proper precautions in place.
Next Steps
To resolve this issue, please revise your app to implement all of the following precautions:
- A mechanism for users to block abusive users
If this content is present in your app, please respond in Resolution Center with screenshots and instructions to help us locate the blocking feature. If this content is not present, please ensure that it has been added prior to resubmitting your binary.

Request a phone call from App Review

At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue. Our representative will be able to discuss the issue in English or Chinese.

Request a call to discuss your app's review
申请应用审核团队致电联系
如果您有需要,我们将根据您的要求在三到五个工作日内安排一位精通中文的苹果公司代表致电与您联系,讨论您的应用审核结果。
申请应用审核团队致电联系
Please see attached screenshot for details.

  还是Guideline 1.2 - Safety - User Generated Content,准备回邮件的时候,美国来电话了,通话显示美国 加利福尼亚 圣何塞 ,中午12点的时候打来的

可能是我们太蠢了,哈哈哈,提前来了电话,一般电话需要等待4-7天的时间。

您好,我是肖恩,请问您是下课说的作者吗。。。一口流利的中文,大概交流了5分钟。

说了我们的主要问题是没有拉黑屏蔽机制。

有用户发布内容的app注意了!!!

针对Guideline 1.2 - Safety - User Generated Content,需要有:

     1.用户协议明确

     2.举报机制

     3.屏蔽拉黑,屏蔽此条动态,屏蔽此人动态

这三条是必须的!!!必须的!!!

我们之前也查了很多资料,查询了苹果上线的注意点,有的说最好要有屏蔽机制,有的说也可以不用,我们抱着侥幸的心理就没在意。

好了,当天下午就紧急加上了屏蔽机制,再【我的】-【设置】-【屏蔽】中可以移除屏蔽用户,晚上就再次提交了。被拒了!!!!!!!!!!

我们在后台查看时,其实苹果审核人员没有点击屏蔽和举报按钮,意思就是不做功能都行,但是我们还是都实实在在把功能做了,不要有侥幸心理为好。

 

第五次:

Guideline 1.1 - Safety - Objectionable Content
Your app includes content that many users would find objectionable and offensive. Specifically, your app provides paid companionship services.
Next Steps
To resolve this issue, please remove all potentially objectionable content from your app and submit your revised binary for review.
For app design information, check out the following videos: and "Designing Intuitive User Experiences," available on the Apple Developer website.
You may also want to review the iOS Human Interface Guidelines for more information on how to create a great user experience in your app.

Guideline 2.3.6 - Performance - Accurate Metadata
The rating you have selected, 9+, is inconsistent with the content of your app. Since your app includes content and features involving dating and social networking, it should be rated 17+ for this subject.
Next Steps
To resolve this issue, please update your Rating selections in App Store Connect.
- Log in to App Store Connect
- Click on "My Apps"
- Select your app
- Click on the app version on the left side of the screen
- Scroll down to select a Rating on the version information page
- Click the Edit button next to "Rating"
- Change the Rating selections
- Click "Done"
- Once you've completed all changes, click the "Save" button at the top of the App Version Information page.
Note: Apps must be rated accordingly for the highest level of content that the user is able to access in the app.

Guideline 5.0 - Legal
Your app contains content - or facilitates, enables, and encourages an activity - that is not legal in all of the locations where the app is available.Specifically, 
your app provide paid companionship services. Next Steps To resolve this issue, please remove all content and features that are illegal in the locations where your app is available.
Please note that app concepts that are considered illegal are not allowed on the App Store. Please see attached screenshots for details.

  这次很厉害了,一次来了三条,但是好的地方是Guideline 1.2 - Safety - User Generated Content终于解决了。这次主要就是内容原因。

Guideline 1.1 - Safety - Objectionable Content  

指南1.1-安全-不良内容  具体来说,你的应用程序提供付费陪伴服务。

 

Guideline 2.3.6 - Performance - Accurate Metadata

指南2.3.6-性能-准确元数据。您选择的9+评级与应用程序的内容不一致。由于你的应用程序包含了约会和社交网络的内容和功能,因此这个主题应该被评为17+。社交app要选到17+。

 

 Guideline 5.0 - Legal

指南5.0-法律您的应用程序包含的内容或便利、启用和鼓励的活动在应用程序可用的所有位置都不合法。具体来说,你的应用程序提供付费陪伴服务。

邮件的附件截图,主要是因为有一个用户发布了寻找一位女生一起看电影!审核阶段不要有侵权内容,违规违法内容,荤段子内容,要保证内容很正经正直,符合社会主义核心价值观

通过后台把可能违规的内容都删除了,再次提交。被拒了!!!

 

第六次:

2019年3月22日 上午3:39
发件人 Apple
2. 1 Performance: App Completeness
Guideline 2.1 - Information Needed

We have started the review of your app, but we are not able to continue because we need additional information about your app.
Next Steps
To help us proceed with the review of your app, please provide detailed information to the following questions. 
The more information you can provide upfront, the sooner we can complete your review. - Please provide more information on the help feature. - Regarding 线下 and 线上, do they refer to the services or the payment? - How do users pay for the services and what is the payment method? Once you reply to this message in Resolution Center with the requested information, we can proceed with your review. Please see attached screenshots for details. Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata,
visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes,
reply to this message in Resolution Center and we will continue the review.

  这次是没看到我们怎么支付的,我们平台没涉及支付,就问我们怎么支付,目前已经回复了邮件解释了一下,等待中。。。

估计没什么问题了!

 

----------------------------------------------------通过了----------------------------------------------------------

------------------------------------------可供销售 就是通过了---------------------------------------------------------------

 

 

 

 

总结:

1.用户协议

2.分类举报

3.屏蔽用户,屏蔽内容

4.支付

5.内容是否正规,包括图片,有的图片很正常,苹果会说像什么违规的东西去拒绝你

交流很重要,最好要用英文(百度翻译),邮件回复,电话沟通,附件截图要圈起来解释这是干嘛的,尽可能的礼貌,仔细!

坚持!希望大家可以一把过(怎么感觉像考驾照(*^_^*))!

 

题外话:

苹果真的很严格,对代码和内容都很严格。

我们用js接了即时通讯的接口,做了私聊功能,安卓测试很正常,苹果测试一堆错误,用了3天的时间都没找完bug。

后来想让别人帮着看一下,张口要5000块钱,当天我们自己用了一个晚上就完全解决了(主要是看了大佬分享的教程)。

有一个问题印象深刻,接口传参需要的id是整数类型,我们当时直接就传了api.pageParam.uid,$api.getStorage('uid'),这俩竟然返回的是字符串类型!苹果就报参数错误,一直在排查其它参数,最后才把这个参数揪出来。写代码太需要细心了。

一路走来,由于个人能力不足,遇到了太多的困难,想过太多次的放弃,其实忍一忍坚持一下克服一下,困难就解决了。

困难像弹簧你弱它就强!

 

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